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Is the Team 2.5 Combo SATA Solid State Disk a bad product? |
I was looking for a SSD (Solid State Drive) as an external drive.
Some of the newer SSD's
have a dual function for connecting the drive to your computer. For internal you
can have either SATA or IDE. Or you could put the drive in an enclosure and have
an external drive. Then the higher cost drives that were SATA came with a USB 2
port.
Now the lower cost SATA drives are coming with a USB 2 port. Needing a
drive I bought a 64 Gig drive.
I bought a 64 Gig SSD "Team 2.5
Combo SATA Solid State Disk - S25AC1" from a company in Ireland.
The SSD is made by a company
in Taiwan, Team Group Inc. It was DOA (Dead
On Arrival),
it took me about an hour to find the company that made the drive. I sent an
email to the company I bought it from but they would not accept it back - ie:
opened packaged electronics are not returnable.
So I learned two
lessons from this little experience - READ the return policy before buying and
do NOT buy cheap.
Yup failed to follow my own advice - again.
After tracing down the manufacture the fun
begins.
For over two weeks (I am in the USA and Taiwan being on the Pacific Rim
when I am up and working they are closed down for the night.) I would wait until
after 10 PM my time to correspond (no phone support out side of Taiwan) with the customer service, then the support
people of Team Group Inc. After four days of emails we finally came to the
conclusion the device need to be shipped back to Taiwan for repair.
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Now I am a little peeved not for the cost ($18 is not cheap but it cost me $89
to send a mother board back for repair in the USA) but the time lag. The
fastest that the device can get to Taiwan is one week! It was faster to buy it
from Ireland!
Ok, I send it back to the manufacture. And I wait. And wait. By now the time
from ordering the SSD and getting it to Taiwan is over a month, 39 days. I
receive an email from Team Group Inc that the drive has arrived and they will
tell me soon what the problem is. This is a Friday evening so I know Monday will
be the earliest before I get any news.
I was wrong I had to write them on Tuesday night to get my information by
Wednesday night.
The answer to why the Team 2.5 Combo SATA Solid State Disk was DOA was some bad
(called cold solider joints) solider points - see image -
the drive would be repaired and tested then shipped back to me.
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The image, table, or PDF was removed because it will not display on your device. Check back on a PC...
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Friday I receive an email saying my Team 2.5 Combo SATA Solid State Disk will be shipped back to me on the
following day. Saturday I receive an email with a tracking number. I reply to
that email inquiring as to what was the defect.
The reply was they don't track failures but would check for me. No report
available out side of the factory but they sent me an image (see image) of the
problem. Seems that some of the solder joints were of low quality and when the
drive heated up they separated.
I received my drive 53 days after I purchased it, yes it does work, yes I
could have opened it and fixed the cold solder joint (the low quality solder
point) myself but the drive had a warranty seal. If I had opened the drive and
done the repair but it didn't fix the problem then I would have been out $140
that it cost to buy and ship to me from Ireland.
So the moral of the story -
[sigh] "Buy cheap, get cheap". Two months to get an operational device is too
long.
The bad part? I can not rely on this device - Team 2.5 Combo SATA
Solid State Disk - S25AC1 - to be as robust as I want and
will have to buy another one. So I will have a device that I can use for short term
experiments though.
The Review:
I am giving the company Team Group Inc 3 out of
10. The manufacturing and
materials are of very low quality. The fact that the company will not accept phone
calls on a RMA for failed parts out of the box is very poor customer
service. Also the fact that all correspondence takes a minimum of 48 hours to
complete is very poor customer service. The lack of contact or policy on
the corporate web site does not endure me to them as a future customer. Buying a
product and having to wait almost two months to use it makes me want to buy elsewhere and
maybe so should you.
P.S.
Team Group Inc is still in business, may want to think about buying their
products... NOT!
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